Frequently Asked Questions (FAQs)

How can I track my order? Once your order is dispatched, you will receive an email with a tracking number and a link to track your order online.

What payment methods do you accept? We accept various payment methods, including credit/debit cards.

How can I return an item? To return an item, please contact our Customer Service team to arrange a return pick-up and receive further instructions.

Do you offer alteration services? Yes, we offer alteration services. Please visit our store branches or contact our Customer Service team for more details.

What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact our Customer Service team immediately for assistance with returns or exchanges.

How can I contact Customer Service? You can contact our Customer Service team via email at info@saafoman.com or by phone at +968 2454 5006.

Do you offer loyalty programs or discounts? We do not have a loyalty program, but we offer discounts on specific dates announced through our official channels.

Can I modify or cancel my order after it has been placed? You can modify or cancel your order within 24 hours of placing it, provided it has not yet been dispatched. Contact our Customer Service team for assistance.

What are your store hours? Our store hours are from 10:00 AM to 10:00 PM, Sunday to Thursday, and 2:00 PM to 10:00 PM on Friday.

Where are your stores located? Our stores are located in Mawaleh North and Shatti Al-Qurum. Please visit our website for more details on store addresses and contact information.

Do you offer corporate or bulk purchase discounts? Yes, we offer corporate and bulk purchase discounts. Please contact our sales team for more information and to discuss your requirements.